Complex problem solving in organizations
MGT-487 / 3 credits
Teacher: Chevallier Arnaud
Withdrawal: It is not allowed to withdraw from this subject after the registration deadline.
Remark: Courses given on IMD Campus.
As a professional you will face unfamiliar challenges that you will need to overcome swiftly. In short, you'll need to think strategically. This course develops your strategic thinking by giving you a step-by-step process and actionable tools applicable to any complex challenge.
This course enables you to improve your problem-solving skills throughout the entire journey, including:
- Framing, where you identify what the problem is
- Exploring, where you identify potential solutions and what matters to you and your stakeholders in solutions
- Deciding, where you select the solution that, overall, best meets your needs.
By the end of the course, the student must be able to:
- Establish a comprehensive problem-solving approach
- Restate the perceived problem in a synthetic frame
- Analyze the root causes of the problem and update the frame accordingly
- Construct a clear map of the set of potential solutions
- Structure the analysis of the potential solutions
- Decide which solution offers the best tradeoffs
- Synthesize the analysis in a compelling argument
- Access and evaluate appropriate sources of information.
- Continue to work through difficulties or initial failure to find optimal solutions.
- Demonstrate a capacity for creativity.
- Demonstrate the capacity for critical thinking
This course uses a mix of flipped lectures (videos), class discussions, and projects
- Class participation, including contributions to help others (in your group and other groups) - 25% (individual)
- Quality of synthesis report - 40% (group)
- Final reflection on key learnings and action plan moving ahead - 35% (individual)
Virtual desktop infrastructure (VDI)
Chevallier, A. and A. Enders (2022). Solvable - A Simple solution to complex problems. Harlow, England, Pearson.
Ressources en bibliothèque
In the programs
- Semester: Fall
- Number of places: 40
- Exam form: During the semester (winter session)
- Subject examined: Complex problem solving in organizations
- Lecture: 1 Hour(s) per week x 14 weeks