Summary

This course is an introduction to the alignment of enterprise needs with the possibilities offered by Information Technology (IT). Using a simulated business case, we explore how to define the requirements for an IT service that matches stakeholders implicit wishes.

Content

Keywords

Ethnography, interviews, contextual inquiry, business service, business process, IT service, business analysis, requirements engineeing, SEAM service modeling, SEAM motivation modeling, interpretivism, homeostasis, appreciation, resilience, low-code development, request for tender

Learning Outcomes

By the end of the course, the student must be able to:

• Elicit requirements with business stakeholders
• Analyze business stakeholder perceptions and motivations
• Assess / Evaluate business processes
• Define requirements for business and IT services
• Present problems and solutions to management
• Implement a prototype in a low-code platform

Transversal skills

• Demonstrate a capacity for creativity.
• Communicate effectively with professionals from other disciplines.
• Take feedback (critique) and respond in an appropriate manner.

Teaching methods

Experiential learning and teamwork

Resources

Virtual desktop infrastructure (VDI)

No

Bibliography

Beyer, H. and K. Holtzblatt (1999). "Contextual design." interactions 6(1): 32-42.
Markus M.L., Keil M. (1994). If We Build It, They Will Come: Designing Information Systems that People
Want to use, Sloan Management Review; Summer 1994; 35, 4; ABI/INFORM Global pg. 11
Regev, G. et al.(2013) What We Can Learn about Business Modeling from Homeostasis, Lecture Notes in
Business Information Processing, 142, 1-15, 2003
Zachman, J. A. (1987). "A framework for information systems architecture." IBM Syst. J. 26 (3): 276-292.

Ressources en bibliothèque

• Contextual design / Beyer
• What we can learn about business modeling from homeostasis / Regev
• A framework for information systems architecture / Zachman