Coursebooks 2017-2018

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Quality assurance and quality management systems

MGT-428

Lecturer(s) :

Jaccard Michel

Language:

English

Summary

Management systems in relation to quality and performance are currently implemented in the economy. Once implemented, they provide a rational management, with a direction for continual improvement and search of excellence. The course delineates the main content and facilitates their implementation

Content

12 sections

 

Keywords

Quality, Quality Assurance, Quality Control, Total Quality Control, Norms, ISO, Codes of Ethics, Applied Ethics, social responsibility

Learning Prerequisites

Required courses

No specific course required, but an interest to management aspects required

Recommended courses

First of all, the desire to get a global and process oriented vision of the activity of an organization or a company.

Important concepts to start the course

Structure of an organism of the private and public economy. Characteristics of the Supply Chain (will be also presented briefly at the beginning of the course)

Learning Outcomes

By the end of the course, the student must be able to:

Transversal skills

Teaching methods

Lectures and exercises

Expected student activities

The presence to the course is not mandatory, but recommended. Students are expected to study in depth the content of the course with the help of the exercices. A mini project will validate their understanding of the methodology of QMS

Assessment methods

Supervision

Office hours No
Forum No
Others Any question can be sent by mail to the teacher who will either send a written answer in due time or propose a meeting

Resources

Bibliography

Complete list English/French will be given during the course:

- Jaccard, M., Objectif Qualité, PPUR (2010):

- Jaccard, M, The objective is Quality, EPFL/CRC Press (2013)

- Mitonneau, H., ISO 9000 version 2000[/I], Ed. Dunod (2007)

- Siegel, D., Le diagnostic stratégique et la gestion de la qualité Ed. L'Harmattan (2004)

- Weil, M., Le Management de la Qualité. Ed. La Découvete (2001)

Ressources en bibliothèque
Moodle Link

Prerequisite for

An activity including quality in an organization. The course is a complete introduction, but not a full training in Quality Assurance.

In the programs

Reference week

 MoTuWeThFr
8-9     
9-10     
10-11     
11-12     
12-13     
13-14     
14-15     
15-16     
16-17     
17-18     
18-19     
19-20     
20-21     
21-22     
Under construction
 
      Lecture
      Exercise, TP
      Project, other

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  • Autumn semester
  • Winter sessions
  • Spring semester
  • Summer sessions
  • Lecture in French
  • Lecture in English
  • Lecture in German